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All fantastic

“You have the best team of Home Care support workers, they are all fantastic and I cannot praise one more than the others they are all so good, well done.” Warden, White Lodge

Really helpful

“I would like to say how happy I am with the service I have received from PCB’s education division they have been really helpful finding us suitable staff, who bring sparkle to our team. Thank you and keep up the good work.” AM, Nursery Owner, North London

Not just another agency

“By having one point of contact in PCB Care we anticipate savings to be in the region of 10% based on our previous year spend with the ten providers. As far as we are concerned PCB is not just another agency provider of temporary staff, they are a provider of reliable workers who help us deliver the best services of our residents. We have already seen the benefit of the partnership because when we have problems or service issues, we have also been able to jointly look at solving problems and resolving service issues, benefitting from the different perspective PCB provides. This partnership enables us to explore new business opportunities and develop new services to meet the changing needs of our customers.” NM, Head of Transformation & Business

I do recommend having a work experience at PCB!

“Working at PCB is an interesting experience in which you learn a lot about teamwork and responsibility. Being part of such a team of experienced individuals and being able to experience the feeling of working in their environment is definitely the best way to see the amount of hard work that is actually put into leading a Caring service. It is always exciting for me to see how well the team works together and the way they handle difficult duties. Aside of work, the entire team are very friendly and always welcoming in a way that makes you feel part of their community since day one. I do recommend having a work experience at PCB!” Terry – Work Experience

Always very supportive

“You have made my getting back to work in Social Care really easy, updating my training and getting me work really quickly. Thank you PCB and the team are always very supportive.” Rosalia

Tailored care

“You have been providing one to one care and support to my younger sister for a number years and I write to tell you of their dedication and professionalism of the carers and office team throughout this time. I have been very impressed by the efficiency and support during various transitions of my sister’s life. They understand her complex needs and take feedback from the family which is used to provide the most tailored care and the right carer.” Richard, Midlands

InTouch is an excellent company to work for

“InTouch is an excellent company to work for, I am very content in my role as senior carer. The team of carers I have around me are very good and the office team are really supportive and easy to communicate with. The constant training you provide ensures my care skills and NVQ are up to the minute and I can develop in my role. I feel trusted and respected which hasn’t always been the case with other care companies.” Sylvia, London

Very pleased indeed

“I am very pleased indeed with the quality of staff I continually receive from PCB. All their staff have slotted into our team easily and been hard working and conscientious.” NP, Nursery Manager, Hackney

Tireless support

“Thank you for the tireless support and mentorship which makes me provide excellent services to my service users. Your PCB office team are so supportive and approachable and I love working with them.” Marion, Care Worker, Midlands

I always contact PCB first

“PCB’s speed of response is always excellent and the team are very knowledgeable about our service. I always contact PCB first” Andy, Manager

Thank you all

“I feel very well supported by all the staff team in the office. Anytime I come into the office and share any concerns, by the time I leave the office I feel so good and uplifted and ready to do my next shifts. This support is important to us support workers as it helps us to talk about the challenges that we might come across at work places. I appreciate all of you for the support, laughter, and cup of tea that you offer whenever I need to talk. I also want to thank you all for the Quarterly staff award I received last month, it was well appreciated. Kindly continue to offer this support to the staff which is much needed. Once again thank you all.” Catherine

Attentive, patient and kind

“My client is receiving live in care and I want to compliment the quality of your carer’s work. She shows full professionalism, being attentive, patient and kind even during very challenging and demanding episodes, all the attributes of a quality service.” DM, Social Worker, Coventry

Thank you

“Thank you for your commitment and care, caring for Phyllis in her home and the kindness and care shown over the many years you cared for her.” Pat & Jean Herts

Loving and enjoying the training

“Absolutely loving and enjoying the training. I’ve not had a job since having my children and lost all confidence, but was made so comfortable and relaxed at my interview and after my training I quickly got work and not a million miles from home which is great.” Sallie

Quick and reliable

“I commend the PCB team for ensuring we receive the best match for our high quality NVQ 3 level needs. When sickness cover is required it has always been quick and reliable and queries rectified efficiently.” VA, Child Care Centre Manager, Hertfordshire

Efficient and eager

“Your PCB team is always very polite, efficient and eager to help, consistently sending us good qualified people and providing continuity for the children by supplying the same staff.” DD, Child Care Manager, West London

Noticeable ratio of successful applicants

“The ratio of succcessful applicants and diversity of candidates was noticeable during this period. We were also able to work with PCB on identifying gaps and trends which were then supported through the first stage screening, for example a focus on part-time workers or a need to meet skills in complex needs. The focused campaign allowed us to support skills development of recruiters including people with learning disabilities who co-hosted and facilitated the sessions, an essential component of our recruitment” MC, Director of WSPLD Adults Services

Kindness and care shown over many years

“Thank you for your commitment and care, caring for Phyllis in her home and the kindness and care shown over the many years you cared for her.” Pat & Jean Herts

I will definitely recommend

“I love my new role as a deputy manager, I will definitely recommend you to colleagues and friends.” Rosemary

Great quality staff

“The quality of PCB staff is very good indeed and Laura and the team are very responsive to my requests, even at short notice they always fill my shifts.” Margaret, Locality Manager

Liked all my Carers

Following a knee replacement operation, I have recently said goodbye to the Carers from In Touch who came to my home to help me early morning and for an hour in the evening. They did a very impressive job. It was quite by chance that I approached the Agency. Knowing that the operation was looming and having made a decision to stay in my own home, I realised I would need extra help after discharge from hospital, and, quite by chance, one day I parked my car next to one of the vans belonging to In Touch which advertised what I was looking for! From the start I knew that I had chosen well. My needs were immediately understood and I was allowed to make my own decisions about the sort of care I felt I needed. Although it did seem that some Carers were not as experienced as others (which seemed very understandable) without exception they were all sensitive, sensible and caring and often, I felt, prepared to do little tasks for me which were perhaps over and above expectations. I was very pleased to have chosen In Touch, liked all my Carers and felt they helped me get through the difficult post-operation time. With many grateful thanks. Jean Carter

Lovely and kind

“We are very happy with the level of service inTouch have provided for mum. The carers are lovely and kind and make my mum feel safe and respected and very well looked after in her own home. I am also very happy with the communication received to date and would definitely recommend. Mum and I are very happy to be back with you. Thanks for all your help and involvement to date.” Esther, Barnet

Quickly helping

“During my daughter’s sudden illness, thank you for quickly helping me by increasing the carers to enable me to have some respite and care for the rest of my family.” Gemma, Harrow

Made my life so much easier

“Thank you PCB, you are great team to work with and have always got me ongoing work with excellent organisations over the last 4 years which has really made my life so much easier. You know I will always recommend PCB, you are a great company to work for.” James

Making our life so much easier

“Thank you all so very much for all your wonderful help all the year around. Thanks for making our life so much easier. God bless you all.” Sandra & Barry, Middlesex

Experienced and qualified special needs staff

“For 4 years now, PCB has provided us with a highly reliable and efficient service, supplying experienced and qualified special needs staff, both for our planned and emergency needs.” SJ, Deputy Head, Special Needs – Leytonstone

Within the top 3

“In all the procurement activities I have undertaken, as an interim Procurement manager with a number of organisations over the last 10 years, I would certainly rate PCB’s tender response and implementation process within the top 3 of supplier responses I have ever received.” CM Interim Head of Procurement

Wonderful care

“Thank you for the wonderful care, that made my husband’s last days so comfortable and comforting for us. With warmest wishes.” Pam, North London

Professional and easy to talk to

“I would like to thank you for putting me forward for the job I’m in now (excellent match). I started the post in October 2015 and thoroughly enjoy my role. Thank you for your support from start to finish, and the congratulations when I had been accepted for the post. Communication was second to none. I found you to be informative, professional and easy to talk to. I will recommend inTouch to friends/colleagues.” PT, Deputy Manager

Highly professional

“PCB Social Care is one of the preferred supplier of quality staff used by SHP. I have beern involved in using support workers supplied by PCB Social Care since December 2011. I have found the staff from the Administrator, Finance Team and the Service Co-ordinators very effective and efficient in dealing with my requests. They are also highly professional. The staff are knowledgeable, friendly and offer a 24-hour service. I have found the service delivered outstanding with quality candidates being provided every time. PCB takes the personal development of their staff very serious by providing quality training that develops the skills of the staff they supply” BA, Service Manager

The quality of PCB staff is very good

“The quality of PCB staff is very good indeed and Laura and the team are very responsive to my requests, even at short notice they always fill my shifts” Margaret, Locality Manager

Thank you PCB team

“Thank you PCB team for your support and I love your trainers who made learning fun and easier than I thought it would be. It felt right from when I stepped in the door, you were all so friendly and the interview wasn’t as daunting as I envisaged.” Pat

Able to provide all requested cover

“Over the past few weeks the staffing need of our service has been changing very frequently as we endeavour to respond to the changing need of our tenants. We have had to request significant amounts of additional cover, and then cancel much of this again as tenants admitted to hospital. During this time PCB have been able to provide all requested cover and have responded positively when we have had to make late changes or cancellations (not within 4 hours of shift). The PCB workers whose shifts have been changed have all responded positively and have been willing to adapt their planned working to meet the needs of the schemes. Thank everyone please” IE, Team Manager Newham

Makes him very happy

“I really appreciate your carer showing my father old photographs and playing his favourite music which really makes him very happy.” Keith, Enfield

Felt loved and safe

“Thank you for the dignity and care your carers showed to my father, he always felt loved and safe and trusted them completely.” Amie, N1

So impressed

“I have been so impressed with your services. My father’s previous care companies insisted that all his meals be micro-waved. InTouch’s only concern is that it is food which my father enjoys!” David, Hertforshire

Great company to work with

“I can’t recommend PCB highly enough, slick interview, fun interesting training and a great company to work with”. SJ, Midlands

Attention to detail and professionalism are second to non

“We highly recommend PCB Child Care. All their staff are efficient and supportive, whatever is asked of them. Their communication, attention to detail and professionalism are second to none. We now only work with PCB as they know the high standard of worker we require and never fail to deliver.” PD, Manager, Nursery and preschool, North London

Very welcoming

“It was great to attend Macmillan Coffee Morning hosted by yourselves on 29 September 2015. The cakes were absolutely delicious. You were all very welcoming and have certainly had a positive impact on all the service users and my work colleagues. Thank you for sharing the photos. Congratulations on your target so far.” CD, Coventry

Thank you and your staff

“I would like to take this opportunity on behalf of Livability to thank you and your staff at PCB Care for all the assistance you have provided in sourcing and placing support workers into our care homes in Harrow, Borehamwood, Edgware, Norwich and Ingatestone in Essex. These areas have been extremely difficult to place support workers who will do personal care in the care homes in those areas. We have now managed to stabilize the units in question for our service users care needs. Once again thank you for all your help and please keep up the good work. Kind regards on behalf of the management of Livability.” Beverley, Livability

Impressed with the excellent service

“I am writing this letter as a reference to how impressed I was with the excellent service provided to my mother by your inTouch carers. My mother is 80 years old and suffers from Dementia and it gives me complete piece of mind that she is being well looked after in the day time when I am at work. I am also in no doubt that if anything happened untoward during the course of the day, it would always quickly be bought to my attention. Furthermore, if any of the carers were ever going to be late arriving, the office would always inform me. The entries in the day folder were also very well explained for me when I got in, in the evening. Thank you once again for all the care provided to my mother.” David, North London

Set the benchmark for the quality of care provided

“I commend the calibre of your carers who attend to my mother. They are caring, warm, efficient, and very supportive, all the qualities needed to be superb carers and I cannot tell you how much this is appreciated. They set the benchmark for the quality of care provided.” Grace, North London

Helped me every step of the way

“Thank you so much for all your support and training so that could join the PCB team, you have all helped me every step of the way. The role is just perfect for me now and hopefully I will get a permanent job through this opportunity.” Veronika

Always filled my bookings

“I think the PCB team service and temps are excellent. I’ve never had cause for concern and they have always filled my bookings” Karen, Manager

Can’t thank you enough

“Thank you for providing such wonderful carer to look after my mother when she came out of hospital. She was so warm and understanding it quickly helped my mother to gain her independence, I can’t thank you enough.” Rosemary, Barnet

Nothing was too much trouble

“Your carers who came were not just giving a service but had such passion and warmth and nothing was too much trouble, thank you.” Martin, North Finchley