Privacy Notice

PCB Care/inTouch Home Care is a Social Care recruitment business and a Home Care Service Provider (Registered with CQC) which provides work-finding services to its candidates and regulated care services to clients. We must process personal data (including sensitive personal data) so that it can provide these services – in doing so, we act as a data controller.

You may give your personal details to us directly, such as on an enquiry, application or registration form or via our website, or we may collect them from another source such as a jobs board, third party organisations (Care Finder Organisations). PCB Care/inTouch Home Care must have a legal basis for processing your personal data. For the purposes of providing you with work-finding and care services and/or information relating to these services relevant to you we will only use your personal data in accordance with the terms of the following statement.

1. Collection and use of personal data

a. Purpose of processing and legal basis

PCB Care/inTouch Home Care has collected your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. The legal bases we rely upon to offer these services to you are:

  • Consent
  • Legitimate interest
  • Legal obligation
  • Contractual obligation

b. Categories of data

PCB Care/inTouch Home Care has collected the following personal data on you:

Work SeekersCandidateSocial Care ClientsHome Care Clients using our Service
Name/address/contact detailsName/address/contact detailsName/address/contact detailsName/address/contact details
Career history /references/qualificationsPhotoOverview of needs of service in generalHealth and Care needs
DBS informationCareer history /references/qualifications Financials relating to invoicing Financials relating to invoicing
Full application formCare Plan
DBS informationRisk Assessment
Payroll and bank detailsMedication
Assignment historyCommunication Logs
Emails/letters, textsReviews
Power of Attorney
Mental Capacity Assessment (if required)
Emails/letters, texts

c. Legitimate interest

Where PCB Care/inTouch Home Care has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:

  • As an agency providing work-finding services for individuals seeking work

d. Recipient/s of data

For Temporary Work-seekers/Candidates – PCB Care/inTouch Home Care will process your personal data with the following recipients:

  • Clients where confirmed interviews and assignments require personal data to identify the worker supporting vulnerable service users. Confirmation of DBS, training, competency & qualification for the role.
  • Clients for auditing purposes
  • Pensions organisations
  • Investigations and complaints
  • CQC
  • HMRC
  • Safeguarding teams
  • Police
  • DWP
  • Insurance
  • Training providers and organisations
  • Other Government and statutory orgnaisations

For all work-seekers, PCB Care/inTouch Home Care will process your personal data with its clients where relevant.

  • Candidate Photo

A photo will be taken for your ID badge and maybe used for company website, mailers and marketing purposes.

For Social Care Clients using our Service – PCB Care will process your personal data with the following recipients:-

  • Candidates booked for interview, induction and/or assignments
  • Investigations and complaints
  • CQC
  • Safeguarding teams
  • Police
  • Insurance
  • Other Government and statutory orgnaisations
  • Sharing testimonials for marketing

For Home Care Clients using our Service – inTouch Home Care will process your personal data with the following recipients:-

  • Care Workers (candidates) booked to support you in your home
  • Health professionals and social workers where required
  • Investigations and complaints
  • CQC
  • Safeguarding teams
  • Police
  • Insurance
  • Other Government and statutory orgnaisations
  • Sharing testimonials for marketing

2. Overseas Transfers (Optional)

PCB Care/inTouch Home Care may transfer only the information you provide to us to countries outside the European Economic Area (“EEA”) for the purposes of providing you with work-finding services. We will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.

3. Data Retention

PCB Care/inTouch Home Care will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time.

The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.

Where PCB Care/inTouch Home Care has obtained your consent to process your personal and sensitive personal data, we will do so in line with our Data Protection Policy – retention and storage

Upon expiry of that period, we will seek further consent from you. Where consent is not granted, we will cease to process your personal data and sensitive personal data.

4. Your Rights

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data the Company processes on you;
  • The right of access to the personal data the Company processes on you;
  • The right to rectification of your personal data;
  • The right to erasure of your personal data in certain circumstances;
  • The right to restrict processing of your personal data;
  • The right to data portability in certain circumstances;
  • The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • The right not to be subjected to automated decision making and profiling; and
  • The right to withdraw consent at any time.

Where you have consented to the Company processing your personal data and sensitive personal data, you have the right to withdraw that consent at any time by contacting the PCB Care/inTouch Home Care Data Controller by email to g.forward@pcbcare.co.uk

5. Source of personal data

PCB Care/inTouch Home Care sourced your personal data by one of the following means:

  • Referral
  • PCB Care/inTouch Home Care website
  • Job Board(s)
  • LinkedIn or other social media

6. Complaints or queries

If you wish to complain about this privacy notice or any of the procedures set out in it please contact: Operations Director at PCB Care/inTouch Home Care g.forward@pcbcare.co.uk or by phone 0208 441 6868.

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/ or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.