Social Care Client Quality Assessment

  • PCB Care are passionate about providing an excellent standard of customer care to both clients and candidates; to ensure we can review our service on a regular basis we are asking if you could complete a short quality assessment and return to us.

    We value your feedback and would be grateful if you could take a few minutes of your time to allow us to have a greater understanding of our service – thank you.

  • How would you assess the following?

  • PoorOKGoodExcellent
    How would you rate the overall service received from PCB Care?
    How would you rate our response time in meeting your booking/vacancy requirements?
    How would you rate our recruitment and compliance procedures for temporary staff?
    How would you rate the quality of temporary staff supplied to you by PCB Care?
    How would you rate the time keeping/reliability of our temporary staff?
    How would you rate PCB Care's competency as a recruitment provider?
    How would you rate the handling of verbal/written complaints, if any?
    How would you rate the service received from our Finance Team, in terms of invoices and dealing with issues in an efficient manner?
  • YesNo
  • Final Comments

  • YesNo
  • Thank you for taking the time to complete this questionnaire.