I am the Assistant Manager across 4 supported living services. Myself & my Manager wanted to make PCB aware of Laura’s amazing work.
We have used many agencies in the past with difficulties covering shifts. We met Laura who is very friendly and a pleasure to talk to. We are using PCB as our first contact and Laura has been a godsend. Every time on calling to cover or induct staff, Laura has worked hard to find staff at the skill level we require, she always goes out of her way to ensure we are covered.
Laura is the only agent I have ever looked forward to calling as she keeps us informed. She has very good communications skills, is reliable, honest, well liked in the team and very responsive. The best agency agent we have ever worked with.