Staff Training Wolverhampton

Kicking off the New Year by training the next PCB superstars!

We had a full house for training in the first week of the new year at PCB Wolverhampton. With all staff members enthusiastic, ready to learn and keen to get going!

A fantastic turn out for training, starting the New Year the way we wish to continue!

For information on the training courses, we have available please visit our website or call today.

Welcome Mel!

Please extend a warm welcome to the newest member of the N-Trust family, Melissa Moseley. Melissa (or Mel as she likes to be known) joins N-Trust Care Services in the capacity of Senior Consultant and will be instrumental in developing growth within the West Midlands area.

Melissa has worked within the recruitment sector for over 18 years, 12 of which have been within the Health and Social Care arena. Melissa started her recruitment career within administration and worked for a local employment agency where she was accountable for the payroll of over 200 operatives!

Melissa quickly proved how driven she was within her role and demonstrated her effectiveness with administration, branch support and process. Melissa became very tenacious and was quick to take on additional responsibilities within her branch location. These duties included training junior members of staff, supporting with projects, compliance, resource and administrative support. Although Melissa started her career within an industrial recruitment business she soon moved into a role within Health and Social care. A ten year period within this role saw Melissa blossom into a true recruitment professional in every sense of the word, she steadily climbed the ranks based upon merit into an operational role. This involved Melissa working for a high street Social Care recruitment business where she was engaged in the first instance in a payroll capacity, however Melissa proved a pivotal member of the team and was a key part to the branch’s success.

These results earnt Melissa promotion to client service manager where she became the lead account manager for large scale private and charitable based social care services, Melissa successfully recruited and managed a temporary desk of up to 2500 hours per week which contributed to a staggering £280,000 margin in one year alone!

Throughout Melissa’s career she has delivered services to some of the nations biggest care providers, covering private, charitable and NHS trusts where she was instrumental in delivering layered and bespoke services to a wide variety of vulnerable service users. Being local to the West Midlands region, and having already worked in the Health & Social Care sector means Melissa has already established many relationships, these have been forged with many of our clients and staff alike, therefore Melissa shares the same values and ethical working practice so in essence her appointment became merely a meeting of minds!

Welcome to the team Mel!

Recruitment specialists expand into Stoke-On-Trent

A recruitment company which specialises in health and social care has opened its first branch in Stoke-on-Trent.

N-Trust Care Services Limited was set-up in Wolverhampton in 2014 as a recruitment agency serving organisations across the West Midlands.

Today the company, which operates 24/7, provides four distinct services, including recruitment for the health and social care sector, community care, permanent recruitment and training.

Now the agency has opened a new office, in Old Hall Street, Hanley, in partnership with fellow recruitment company gap personnel.

The new facility will act as a hub for the North West and will allow the company to further expand its reach into Cheshire, Chester and North Wales.

N-Trust founder John Coyne said: “In Wolverhampton, we have developed a business model which works, we have gained our CQC registration and now we want to replicate that here in Stoke-on-Trent. We have identified a need for our service in this area and that has partly developed from the relationships we have with our existing clients. Our new office will also mean that we can expand into new areas, while still allowing us to access support from our Wolverhampton office and gap personnel. We are a local business providing services to other local businesses and that remains our core focus."

The company is currently looking to employ three new members of staff to help establish the Hanley office – and realise John's plans to grow the business.

He added: “I want to double the size of the organisation through organic growth and possible acquisition. And eventually, I want to see a whole host of N-Trust branches and satellite offices across the country."

Branch manager Sue Deaville has been appointed to oversee the running of the new hub.

She said: “N-Trust is an established healthcare agency and my role will be to help develop the business in Stoke-on-Trent and the surrounding areas. Our CQC registration opens up a lot of opportunities for us, so now we want to retain and grow our list of active candidates. We would encourage people who are looking for temporary or permanent positions to come and register with us."

Lucy Emery, who is branch manager at gap personnel, which now shares its Stoke-on-Trent office with N-Trust, added: “We are pleased to be able to support John and his team at our offices and we're happy to help provide support to candidates during their application process."

You can find the new N-Trust Care Services office at:
Suit 4, Second Floor
Church House
Old Hall Street

Call Sue on 01782 213350 or email

Article courtesy of The Stoke Sentinel


Proof in the pudding

Further to our blog 'Careers fair success' which was published on 6th April 2017, we are delighted to follow this up with the sharing of a wonderful testimonial received from one of the delegates present on the day. This is the story of Anuradha, one of many people that expressed a keen interest within N-Trust Care Services during this event. Like many of them she too was very sceptical about 'recruitment businesses' a view largely informed by some bad press and much negative hearsay. She can therefore be forgiven for approaching our stand with more than a little trepidation and then thanked for her honest feedback, reflections and thoughts of her own personal experience outside of these rumours and second hand accounts.

Whilst I'm sure there are many such similar accounts and even more story tellers looking to promote these anecdotes, we felt that this genuine tale deserved to be told and framed in the words of the author herself. It reflects a story which we hope will not only resonate with many trying to break into care, but will remind all of our other successful candidates of their own positive experience with N-Trust.

Like Anuradha you too can share your direct exposures and help promote a positive message about our agency services and life working as a carer, thereby providing some much needed reassurance to those looking for a local professional recruitment partner. So get in touch and let us have your story, it just might be the deciding factor for those wrestling with important career decisions.

The following is the transcript of the 'thank you' Anuradha kindly penned and allowed us to share with you, our readers:

''My experience with N-Trust has been, for lack of better words, amazing! Being a graduate with no experience within the care setting left me with a lot of closed doors. I saw a job fair advertised on Facebook and first encountered N-Trust here. Staff were so friendly and reassuring, treating me as an individual. They provided me with a platform to enter into care with all the support I needed. A week after my interview I was trained, checked and ready for work, feeling confident and prepared to work within the care industry. Not one staff member had a negative attitude. Interviews, training and support are always approached with a friendly smile and as much assistance needed.
N-Trust has completely changed any negative comments I have heard about agencies and I am now very proud to be a part of N-Trust. ''

To offer some further context to Anuradha's journey up to this point, I would like to offer the following time line:

The jobs fair was run on the 5th April, following her consultation Anuradha came in for a formal interview, held at our Wolverhampton offices on the 10th April and was offered an external interview with one of our clients for the very next day. She interviewed with the client on the 11th and was deservedly offered a permanent opportunity through our popular 'Temporary to Permanent' scheme, which she was delighted to accept. She was so enthused by this process, she committed pen to paper on the 13th April and is currently scheduled to complete her practical manual handling training, starting her new job shortly afterwards.

Whilst N-Trust typically recruit contract staff that are required to evidence a minimum of 6 months paid experience, we also partner with a number of Care Providers whom retain our services in a bid to identify candidates to fulfil their own internal full and part time posts. Many of these clients offer a gateway into care and are always keen to interview those who can demonstrate exceptional attitude, excellent communication skills and remain totally flexible in their willingness to work across a 24/7 platform.

We support this strategy by providing ALL mandatory training courses, these being classroom based, trainer led and supported by a full review of learning. We further provide the theory element of a blended Care Certificate which in collaboration with our client is later signed off following their observation of practical application within the service/theatre of operation.

We provide a full suite of references, complete enhanced DBS checks on ALL and add any bespoke training courses which may be specifically commissioned by our clients, in order to achieve full compliance prior to contract engagement.

N-Trust are CQC registered and therefore align our own recruitment processes with those providers working within the regulated activities sector and so whilst we are a professional recruitment business, we approach those responsibilities as seriously as would a care provider operating as part of the local business community.

With the industry haemorrhaging staff, with around 9000 carers per week leaving the industry nationally, it's never been more important for service providers to have a robust recruitment and training plan and a strategy which reflects all the benefits of working in this amazingly rewarding sector. Partnering with N-Trust provides all the benefits of a dedicated H.R. function with none of the associated costs. So to find out more about our services or to register for work, simply contact a member of our team on (01902) 907907. We would love to hear from you.

Thank you to Anuradha for sharing her story and we wish her every success with her forward career.

The team at N-Trust.

N-Trust becomes a member of AoHT

N-Trust Care Services are proud to announce that we recently became a member of AoHT, Association of Healthcare Trainers. In doing so, we have made a full commitment to abide by their code of ethics and join other committed individual Trainers, Training Providers, Care Providers, Charitable Trusts and Professional Bodies, who together form the AoHT members Directory.

We see this as another declaration of our commitment to quality, further enhancing our value added service not only to our own staff but to ALL our extended clients and most importantly, the service users under their charge.

Ashley Hall, our dedicated in-house trainer, is pictured here with a group of enthusiastic delegates, engaged on a full day of “REFRESHER” training. Small groups of this nature are typical on this course as they provide for greater intimacy and personal engagement with experienced staff, enabling them to share their insight and raise questions in a secure environment.

All our courses are classroom based, trainer led and include a review of learning, post course, which demands a minimum level of competency to be achieved before any certification is authorised.  Every effort is made to ensure that our staff are “fit for purpose” prior to being deployed to support any service and trainer feedback is an essential element in our assessment process.

We cover all Mandatory elements, Meds awareness and the Care Certificate on a regular basis, accommodating for specialist or clinical courses through our professional partnerships on a case by case basis. Most recently we have seen a spike in demand for DoLS and MCA training, coming from a diverse group of clients responding to market pressures.

We have responded quickly and positively to these demands unilaterally and are also able to provide bespoke options, depending on your service, environment and number of delegates. We can cater for groups of up to 15 delegates within our dedicated training suite.

Our offices are based within the centre of Wolverhampton, offering easy access by car or public transport. We have a fully equipped kitchen and breakout area and all the local conveniences and amenities expected of a City Centre location.

For more information on the training we provide, download our brochure or call Ash on (01902) 907907

Congratulations to Simran!

N-Trust would like to congratulate Simran Phokela on the successful completion of her Probationary Period and welcome her aboard as a Permanent member of the team.

Simran is pictured here with Ashley Ratcliff, the hub Manager, and some of her colleagues, who coincidentally are all members of the Vino Club? Giving Simmy (as she likes to be called) a warm welcome to the team. Simran has been supported throughout her structured training program by Ashley championing a “Buddy System” approach, where all duties are learned through practical application and “hands on” experience. Therefore, Simran offers a level of independence and added value to the team on an immediate footing and clients can be rest assured that she is fully integrated into our culture.

Ashley commented that “Simran is a joy to work with, her thirst for knowledge and willingness to take on-board new skills is limitless, she has a sunny disposition, eye for detail and sense of propriety. Whilst we operate in a target driven environment and all are slaves to time, Simran doesn’t yield to pressure for short cut’s or half measures and therefore demonstrates a maturity beyond her years. I’m very happy to call Simran a member of my team and believe that she is one to watch.

Simran is part of our trainee program, which is a bespoke in-house course, designed to home-grow consultants that embody the culture of our business proposition without the contamination of mixed messages from conflicting ideals. N-Trust are a recruitment specialist with a difference and that difference needs to be experienced to be understood, this is as true for our internal staff as it is for our clients. So, the probationary period is as much a measure of an individual’s character and integrity as it is their innate ability to understand the business model we promote.

The trainee program encompasses a 12-month course, during which time Simran will be schooled in ALL aspects of recruitment within the Health and Social Care sector, in preparation of her becoming a true 360-degree consultant. This will enable her to manage client requests and entire accounts, through a “root to branch” methodology. This complete understanding of the organic process is further enhanced by field exercises, where Simran will be fully engaged at the coalface.

N-Trust’s empathic approach to service provision is made possible by the “make up” of our operational team, the clear majority of whom are former care workers. Simran also falls into this category and following completion of her probationary period, she will be scheduled onto her Mandatory Refresher course and up-dates on Practical Manual Handling, together with medication training.

N-Trust’s training is trainer led, classroom based and provides for further integration into our client’s own service profiles as Staff like Simran bring that insight and understanding of their clients’ needs back into the training environment. So, whilst anonymity and integrity are assured, genuine need and working practice are addressed and catered for. Again, this informs our selection process and improves candidate assignment success and satisfaction ratio’s.

Simran commented that she was extremely happy to have navigated her probationary period and is extremely excited about kicking off her permanent career with N-Trust. She recently passed her driving test, which she considered to be life-changing and having now passed her Probationary period, she recognizes its equal value, importance and future potential for achieving her ultimate goals.

N-Trust are proud to have Simran as part of their team and would wish her every success in her future endeavours.